The Duty Manager plays a key role in the successful operation of Rubix Nightclub, ensuring a safe, enjoyable, and well-managed environment for students and guests. They will oversee the nightly running of the venue, manage staff, and uphold the highest standards of customer service, safety, and compliance with licensing laws. To apply you must have at least two years experience in hospitality and must be studying at Surrey in September 2025 

Key Responsibilities:

• Oversee the day-to-day and night-time operations of the venue, ensuring the smooth running of events.
• Manage and support bar, security, and operational staff, providing leadership and motivation throughout shifts.
• Ensure compliance with all licensing laws, health and safety regulations, and Union policies.
• Act as the main point of contact for any incidents, liaising with security, first aid teams, and emergency services when required.
• Handle customer queries and complaints in a professional and efficient manner.
• Conduct pre-event briefings with staff and security teams to ensure smooth operations.
• Maintain accurate records of incidents, stock, and financial transactions during shifts.
• Ensure the venue is cleaned and maintained to a high standard before, during, and after events.
• Assist in training new staff and supporting ongoing development for the team.

Person Specification:

Essential:

• Previous experience in a supervisory or management role within a nightclub, bar, or similar hospitality venue.
• Strong leadership skills with the ability to motivate and manage a team.
• Knowledge of licensing laws, health and safety regulations, and best practices in venue management.
• Excellent customer service skills and the ability to handle challenging situations calmly and professionally.
• Strong problem-solving abilities and decision-making skills under pressure.
• A proactive and hands-on approach to management and operations.
• Ability to work flexible hours, including late nights and weekends.

Desirable:

• Personal License Holder or willingness to obtain one.
• First Aid training or willingness to undergo training.
• Experience working within a student union or student-focused environment.
• Understanding of stock control and financial procedures in a bar environment.
• Experience in event management or coordinating large-scale club nights.

Pay is £14.44 an hour Rising to £16.44 with a personal license and if the event is without a full time member of staff.

Training include industry recognised qualifications in Fire Safety, Health and Safety, Conflict Management and Drugs Awareness.

Any questions before applying should be sent to A.Hoy@surrey.ac.uk

Application Open - March 2025

Deadline for Applications 21/03/2025

Decision - April 2025

Work begins: May/September 2025

All staff are expected to:

• Positively support equality of opportunity and equity of treatment of colleagues and students in accordance with the University of Surrey Students’ Union Equal Opportunities policy.
• Help maintain a safe working environment by:
  
  • Attending training in health and safety requirements as necessary, both on appointment and as changes in duties and techniques demand.
  • Following local codes of safe working practices and the University of Surrey Students’ Union Health and Safety Policy.
  • Undertake such other duties within the scope of the post as may be requested by your Manager.

The job description reflects the core activities of the post and as the post-holder develops there will inevitably be some changes in the emphasis to the duties of the post.  The Students’ Union expects that the post-holder will recognize this and adopt a flexible approach to work and be willing to participate in training where necessary.  Should significant changes to the job description become necessary, the post-holder will be consulted and the changes reflected in a revised job description.